How to connect WhatsApp, Messenger, and Instagram to Orella
If enquiries come in over WhatsApp, Messenger, or Instagram but you're checking each one by hand in a separate app, some are getting missed or answered late, and there's no record tying a customer's message to their file.
- 1
Open your Orella home page. If you haven't finished setup yet, you'll see "Connect WhatsApp" as your first onboarding step.
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The onboarding page's channel-connect step, with "Connect WhatsApp" showing as the first item.
- 2
Follow the prompts to link your WhatsApp Business number. This is the channel most Orella businesses run on, so it comes first.
- 3
From the same setup flow, connect your Messenger page and Instagram account if you use them. Each one you connect starts flowing into your shared inbox and pipeline immediately — no per-conversation setup afterward.
- 4
Already finished onboarding and want to connect a channel you skipped? Go to Settings from your console's left-hand navigation and look for your channel identity settings.
Connecting a genuinely new channel after you've started extends your trial by 7 days — Orella rewards actually setting things up, not just signing up.