Help

How can we help?

Real, step-by-step answers for running Orella — connecting channels, automating follow-ups, managing billing, and giving your customers their own portal.

Getting started

How to connect WhatsApp, Messenger, and Instagram to Orella
Link your WhatsApp Business number, Messenger page, and Instagram account so every enquiry lands in one place.
Orella pipeline: flat lead list vs. a configurable, multi-stage pipeline
Understand which kind of pipeline your plan gives you, and what that means for how you'll track leads.

Messaging & automation

How to set up automated follow-ups so no enquiry goes cold
Use Journeys to automatically follow up with a lead who goes quiet, instead of relying on someone remembering to.

Client portal & team

How to give a customer their own client portal login
Grant one of your own customers a login so they can check their order or contract status themselves, without staff-only detail.

Billing & plans

Orella billing: your free trial, and how to subscribe, pause, or cancel
What happens when your trial ends, and how to pick a plan, pause your subscription, or cancel it yourself.